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Wham1966 12:39 Thu Oct 20
Petition to get rid of 0871 ticket office number
http://www.thepetitionsite.com/en-gb/809/708/558/say-no-to-0871-ticket-office-number/

Isn't it time WHU scrapped the greedy charges to get through to the ticket office? If you agree, sign the petition.

Replies - Newest Posts First (Show In Chronological Order)

Mike Oxsaw 12:55 Sun Oct 23
Re: Petition to get rid of 0871 ticket office number
Chigwell 6:24 Fri Oct 21

Sorry, me old mate - it's industry shorthand - buzzwords. Getting the right number of people to answer the expected number of calls within an acceptable time is what it basically means. Dimensioning is much easier to type and seems to give the impression that you know what the fuck you're talking about.

bruuuno 10:38 Sat Oct 22
Re: Petition to get rid of 0871 ticket office number
SEANSKI?

Hermit Road 10:21 Sat Oct 22
Re: Petition to get rid of 0871 ticket office number
No, but crashing is just one of many problems with it. I've tried to use it on a number of occasions and it just doesn't work.

On The Ball 12:23 Sat Oct 22
Re: Petition to get rid of 0871 ticket office number
Hermit - I get why you think that, but do you seriously believe that Ticketmaster crash their website to make the Club a few quid on phone charges?

Lily Hammer 12:12 Sat Oct 22
Re: Petition to get rid of 0871 ticket office number
The internet site worked fine for me, Hermit.



Mike Oxsaw - I can well believe that, bitterly cynical as I am.

Hermit Road 11:16 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
I'd stick with ripoff if it wasn't for the continuously broken ticket site on the internet. That's what makes it a scam.

charlie paynter 11:03 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
Signed

On The Ball 10:51 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
While it is a ripoff, it's not a scam.

Hermit Road 10:48 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
It's a proper, proper scam. The internet site don't work properly so you have to go on the phone.

Chigwell 6:24 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
Mike what the hell is "dimension" as a verb?
Speak proper English man.

boy40 12:47 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
Signed

Mike Oxsaw 8:26 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
Lily Hammer 3:19 Thu Oct 20

I've done a fair amount of work in the past dimensioning call centres and their infrastructure.

I've tended to stay away from the contractual side as far as I can but it did seem common custom & practice in some countries for a call centre to under-dimension the actual number of people available to answer the calls swiftly, in return for getting a fairly substantial discount from the company providing the lines into the call centre.

Shit loads of money to be made from having a call answered (and generating revenue) but not needing to pay staff too do anything once the call's been answered.

FruityBoots. 8:17 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
Don't forget, we are customers not fans now.

Any Old Iron 5:46 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
I signed it earlier this week.

It should be illegal for these premium charge numbers to be allowed to be making money while you're held in a queue. If they must be allowed then they should only be only be able to charge for the call when you're put through to a human being that can deal with your call.

But why you should have to pay an extra fee for a call when most of the time you're calling to spend money on tickets.

There was a time when tickets were cheap, there was no booking fee and the phone line was at the standard rate.
This just shows what a trio of spivs run our club.

Lily Hammer 3:19 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
It seems what would be fair, and this isn't just with the ticket office, but all help desks etc, is that you shouldn't start paying until you get to speak to someone; being on hold should be free, and the government should make this UK law.

Brucies_Star_Prize 3:15 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
Signed.

Came to terms with the fact that football is a business some time ago, but there's something about this that really pisses me off.

Might have something to do with the hundreds of £'s it cost me last season!

andyd12345 3:05 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
Our move to the Olympic Stadium will help us bring affordable football to the masses!

*Phone 0871 at £1.50 a minute to book a ticket"

WELL HAMMERED AGAIN 2:59 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
signed

Wham1966 12:33 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number

On The Ball 10:45 Thu Oct 20

Precisely. Don't let Johnson hear you say that --- you're supposed to be the ticket office apologist. :)

VanDerElstVenerator 12:26 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
Unfortunately that 020 8 number for the ticket office just directs you to the 0871 number. I tried it previously as I wanted to ask them which away teams fall into our A, B and C ticket categories. Tried the official site and also googled the hell out of it but to no avail. If anyone knows ...

joe royal 10:50 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number

Unverified Numbers Database
Company Name 087x 084x 01 / 02 / 03 Freephone Other Information
West Ham United 0870 112 2700 020 8548 2767 Ticket Office
West Ham United (ticket office) 0871 222 2700 020 8548 2767
West Ham United Football Club 020 8548 2767

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