one iron 10:22 Fri Apr 15
Its not all good news
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Chas' son Luke was carer for his dad. Heartless ticket office manager has stopped his away ticket that he's had for eight years, because his dad's gone. This is the same person who had all traveling fans queuing around for hours in Lyon to pick up true fans tickets, She must go, I was told she's hated by a lot of our fan base. If gsb want to build bridges with our fanbase this woman must go due to her heartless action. I will ask my good friends at Hammers United to take up this case on Luke's behalf. If you think that this action against Luke was wrong, please put your comments below.
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Replies - Newest Posts First ( Show In Chronological Order)
balders
11:44 Fri Apr 22
Re: Its not all good news
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one iron 11:34 Tue Apr 19
Re: Its not all good news
Balders, a girl selling the tickets said, unsold tickets would be destroyed. I think we need a person who will link the fans closer to the ticket office. a person with common sence.
Sums up the club , 1,000s out there no tickets who are season ticket holders surely it would make sense to sell them on to them
Went to the hotel and they wouldn't
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David Evans
2:48 Thu Apr 21
Re: Its not all good news
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https://www.claretandhugh.info/west-ham-appoint-new-head-of-ticketing/
I would
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one iron
12:28 Thu Apr 21
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must be a better way to do this.if we turn the voucher in to a e ticket for all who qualify. simple.
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Mr Kenzo
12:26 Thu Apr 21
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Pay peanuts, you get Monkey's
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one iron
12:23 Thu Apr 21
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frankfurt home match a nother shambles i the ticket office tell you on the phone closed till 9am thursday, but keep selling, e tics man says forward slash, woman says back slash, what the fucks wrong with these people, ,if we gat to this final we get 10k cant wait for this drama.
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one iron
11:34 Tue Apr 19
Re: Its not all good news
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Balders, a girl selling the tickets said, unsold tickets would be destroyed. I think we need a person who will link the fans closer to the ticket office. a person with common sence.
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SDKFZ 222
12:09 Tue Apr 19
Re: Its not all good news
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ChesterRd 2:40 Sat Apr 16
After collecting my ticket at the hotel I walked along the river bank towards the La Place Bellecour, following the Satnav on my phone. I was just happy to be there and to look around the tourist sites (I didn’t drink as I had to drive back home from Stansted upon arrival back in the UK.) that said, there were plenty of really ‘tired and knackered’ Hammers on the flight back home during the early hours 😉😂
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ATHammer
5:40 Mon Apr 18
Re: Its not all good news
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I was one who knee jerked towards sacking her. On reflection that was keyboard warrior overkill. That said she is culpable if not responsible, that odious responsibility sits squarely with GSB as they set the policy. The current ticketing fiasco(s), plural, are all unpleasant.
The issue with Chas's son, common sense and discretion would have offered him the ticket at the appropriate price. Unaware that anyone was asking for anything more. I hope the good folk at Hammers United can sort Chas's sons ticket.
Having only done Zagreb to date I can say that a trip to town, to ticket office at the ground and back to town then march back to the ground seemed messy and disorganised. Surely the club could have learnt from that, liaised with local plod and made it relatively easy to pick up tickets at subsequent matches without the issues which seem to have plagued Lyon? I have no issues with the points/away season ticket approach, those that go more often than me are fully entitled to be at the head of the queue. It seems odd, however, that anyone would chose to travel to sell tickets but I don't know enough to say it did or didn't happen.
P1 travel seem to have a significant tranche of home tickets for major games before tickets hit general sale or availability to season ticket friends and family (just visit the website and see what's on offer for the Frankfurt Game) and would question whether that seems right?
Then there is the west side seating rearrangement which appears to be a short term aim of displacing concessions with full price, new band, tickets (family club anyone?) and a long term aim of phasing out concessions (Kids and OAP discounts) entirely.
Putting this all together in the space of a couple of weeks I am left wondering whether it really is a coincidence that there is so much rancour around ticketing when the club are doing relatively well? (and I don't mean the price rise per se which is justified), or is this a case of GSB taking full advantage of the good will feeling at the expense of loyal fans?
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balders
4:16 Mon Apr 18
Re: Its not all good news
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I had 25 points flew from Vietnam and cooperate member still didn’t get a ticket to Lyon
Anyone know what happened to the uncollected tickets in Lyon
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ChesterRd
4:14 Mon Apr 18
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wd40, it's quite possible to disagree with opinions without sounding like a kid having a strop in a supermarket aisle. You should try it some time.
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one iron
2:34 Mon Apr 18
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fifth, you seem in the know, who sold tickets, westham staff os the hotel saw the touts. i did not see any fans selling tickets, all wanted to go to the match.
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wd40
1:33 Sun Apr 17
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Now it's a Witch hunt against Nicola Keye.
Jesus row back abit get a grip.
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Huffers
11:09 Sun Apr 17
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The players / staff family & friends tickets were in the lower tier towards the corner flag to the right of the dugouts, so didn’t form part of our allocation.
Corden was down there, but whether he was in that particular section or a box, I’m not sure. I imagine he’s a bit too famous to be sitting in there, as much as I can’t stand him.
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Fifth Column
10:52 Sun Apr 17
Re: Its not all good news
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One Iron
That's sad re the away tickets. But to be fair if a handful of fans go all the way to lyon with ID to pick up their tickets and then sell them on I can't see that the TO can be held responsible. Certainly at the time they'd have no legal authority to intervene in France. And if people didn't bring their passports with them to pick up the tickets and the TO staff weren't accepting other Ids then it sounds like to TO staff were doing exactly what you want ie making sure the tickets go to the actual fans who bought the tickets. If you've travelled from the UK and can't provide your passport at pick up then that's suspicious.
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Warchild
10:09 Sun Apr 17
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Is that true about James Cordon?
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one iron
8:32 Sun Apr 17
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Touts near the steps at lyon ticket pick up point..westham workers os the pick up point saw the touts and i think took a photo.
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Fifth Column
1:05 Sun Apr 17
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Chester
I think OneIron was referring to the home game when he was talking about touts, not the away match.
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ChesterRd
11:28 Sat Apr 16
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TBH Hermit, we've got two utterly incompetent scumbags masquerading as West Ham fans in the boardroom so employing West Ham fans wouldn't necessarily guarantee anything better business operations wise but I definitely think stewarding would improve
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ChesterRd
11:23 Sat Apr 16
Re: Its not all good news
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Just a general point but for a Lyon ticket if you were relying on priority points you needed 20 points to get one. Bearing in mind that points totals cover two seasons and all the home cup games, people would only need to have gone away 4 or 5 times a season to have qualified. Having said that, it's not right that fans who wanted a ticket had none and the touts did. We over heard a couple of blokes saying they had paid £300 each for a ticket.
I agree that the club should act on all cases where they find STH or corporate or players or coaching staff or club employees or chumps sitting in the directors box passing on tickets to touts or selling them themselves over face value.
As far as I am aware they have acted in the past as I have seen reports of people having their ST cancelled for selling match tickets. The reality is though that Nicola Keye telling player X or Mr multi millionaire corporate to stop passing on tickets that end up being touted is likely to fall on deaf ears. It's why you get people like James Cordon turning up in Lyon and Graham Gooch at Bournemouth away. Not saying it's right but that's the world we live in today.
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one iron
8:20 Sat Apr 16
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real westham fans could not get tickets, but the touts had them at 140 euros how come,. the ss ticket office should find out the leak thats her job, not upsetting true hammers
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Hermit Road
5:34 Sat Apr 16
Re: Its not all good news
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ChesterRd 2:40 Sat Apr 16
Fair point. I'll put my pitchfork down. Still pisses me off that the club go out if their way to employ people with no allegiance to our support. As for her job performance over the years its good to know that she has responded to reasonable requests but there have also been plenty of legitimate complaints about ticketing too.
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